facebook:@rajiv.pant . linkedin:@rajivpant . twitter:@rajivpant
[email protected] . +1-415-935-4848 (for personal matters only)
[email protected] . +1-212-556-7058 (for my job at The New York Times only)1
Please read the following before contacting me
I receive several hundred communications daily: via email, phone and social networks in my job and personal life. It is impossible for me to read all my emails, listen to all my voicemails and check all my social networks let alone respond to them. This is not because of time management, prioritization or caring. I receive more messages daily than I can skim, prioritize and manage. This common problem is called information overload.2
I care about the people in my professional and personal life and I value communication. Please accept my apologies for when I do not respond to you: It has nothing to do with you or the importance of your message. It is due to the multiple inbox overload problem I face. Many other people also face this problem.3
I keep my personal and work communications separate. My home contact information is for personal matters only. I do not accept any communication at my home email address related to my employer. If you need to email me for any business matter related to my job, please email me only at my work email address. Thank you for helping me keep my personal and work emails separate.
I strongly prefer email instead of phone for business correspondence.
Here is how you can help me minimize this problem:
- To send me non-critical information (e.g. interesting articles, photos and videos), please share it with me via social networks (Facebook, Twitter, Google+) instead of email.
- Instead of leaving me phone voicemail, send me an email.
- Please send shorter and fewer messages. Consider adopting my 5 Sentences & 5 Minutes Email Policy.
- Please do not send the same message to both my personal and work email addresses.4
- 7 Tips for Effective Email - By Rajiv Pant
- Best Practices for Email - Published at the Harvard Business School Web site
- Email Charter - 10 Rules to Reverse the Email Spiral
- Dr. Jackson's Research - About email overload, its impact and solutions
- Information Overload Research Group - Also follow them on Twitter at @iorgforum
- A discussion on Google+ about dealing with email overload
- Please note that my personal Internet presence (which includes this personal Web site rajiv.com, my social network pages and everything that I post online) is not affiliated with my employer nor any other organization (more…) I provide my work contact information here so that business contacts can reach me there for official company business related to my job. [↩]
- There are organizations that exist to help people and organizations impacted by information overload. [↩]
- Nathan Zeldes, formerly of Intel has a Web site about information overload. Michael Arrington, the founder of TechCrunch, a blog covering new Internet companies, has written about 2,433 Unread Emails. Professor Donald Knuth, computer scientist and Professor Emeritus at Stanford University stopped using email after 15 years. There was also an article in The New York Times titled Struggling to Evade The E-mail Tsunami. [↩]
- If I receive the same email at more than one of my email addresses, those emails are deleted without being read. [↩]