• simple & quick workflows
• blogs & wikis as the main content types for text
• social networking & community publishing

simple & quick workflows

Complex editorial workflows make sense for print products (on paper) , where once the edition is done, the content and presentation state is “locked” and sent to the presses. Working with Web content writers and editors over the past decade, I have learned that simple, quick workflows are preferable for Web sites. Many Web site producers who hail from print backgrounds now share the same conclusion that complex content management is a hindrance to successful Web site production.

The concept of an edition of the entire product is not necessary for a content Web site. The atomic unit that can be managed and published together can be a package of articles and multimedia or even just one article. A Web site is a living, dynamic, ever changing collection of content where individual items can be updated whenever required or desired or even automatically based on usage.

To be competitive, content needs to be updated and published quickly. Corrections can be made anytime. Thus for Web sites, the editing and approval process should be streamlined and quick all the way from authoring to posting on the site.

A new concept

The ability of online word processors like Google Docs or WriteWith to enable multiple people to edit a document simultaneously and collaboratively is different paradigm from traditional check-in/check-out access control.

blogs & wikis as the main content types for text

Content management system (CMS) which offers the simplicity of blogs and are extensible via plug-ins to add functionality like WordPress or MovableType, make good foundations of a CMS for a news media Web site.

For revisions, editing history and access control, wiki software works well. WikiPedia and WikiNews, which are powered by the MediaWiki software are two good examples.

The concept of content management systems that combine the agility of blogs and editorial control of wikis is interesting to follow. The term bliki seems to be the leading classification of such products.

In many newsrooms, writers are increasingly using blog posts to publish news articles instead of their enterprise-class content management systems. When asked why, they reply because it is simpler and quicker and they don’t need the overhead of things like complex approvals, advanced version tracking and access controls.

social networking & community publishing

Managing content using a blog or wiki is social networking and community publishing activity. On the readership side, successful social news sites like Digg and Reddit have accelerated the evolution of journalism and readership habits towards the social/community model. The distinction between authors and readers itself is blurring with wikis and comments on blogs.

Social networking features are being added to a variety of Web sites. Going forward, expect to see social networking and community features in content management systems.

Conclusion

Media companies should move to using CMS products that prefer simplicity over complex editorial workflows which were a legacy of writing and editing for print products. A news item, story or blog post should be the same content type. It is likely that blogging products that have proven so successful in empowering talented individuals in competing with large companies will evolve into content management systems with the addition of wiki functionality.

My entire career working for media companies, I’ve held firm the belief that the uptime, reliability, performance, scalability, performance and security of commercial Web sites is of paramount importance. When sites that I’ve been responsible for have had issues, my colleagues and I have given our personal time and energy to resolution. With my teams, I spend considerable time on proactive measures. In my jobs, I’ve had the honor of working closely with and learning from some who do an excellent job running technology operations.²

Experience has taught that things can and sometimes do go wrong. Sometimes calculated risks don’t pan out. Sometimes mistakes cause problems. We are human. We should strive for perfection; we can get close to it, but not fully attain it. We should be prepared for such scenarios. When they happen, we should work diligently and expeditiously on resolution and have frequent and honest communications with stakeholders and customers. Such communications during the incident should include:

• Current status
• What is the full impact?
• Estimated time to resolution
• Any recommended workarounds until resolution, if practical
• Assurance that it is being worked on
  • It often helps to mention who all are working on it and what they are doing

The post-incident communications to stakeholders and customers should include:

• Summary
• What happened, how and why it happened?
  • Including full description of all impact
  • Do not blame³ third-parties or say things like “beyond our control”. A technology leader takes responsibility equally for both insourced and outsourced products and services.⁴
• How it was resolved
  • If the resolution is temporary or long-term
• Next steps
• Plan for eliminating or minimizing this and similar incidents from happening again
• Thank all those who helped resolve and the customers for their understanding
  • Specify any ‘make goods’ or returns you plan to make to the customers, if appropriate

Stakeholders and customers here refer to internal customers of the technology operations team (e.g. the concerned folks in editorial, marketing, sales, finance, legal and other departments). External communications to the public Internet should be handled in consultation with legal and public relations.

S3’s outage (or any outage) isn’t to be taken lightly, but I have faith Amazon and their customers will learn from it.

Disclaimers:

• As explained in the terms of use of this site, any opinions expressed on my personal Web site do not reflect those of any employer, past or present. My Web site and I in my personal life neither represent nor speak for any corporation.
• I have no affiliation, financial or otherwise with Amazon.com. I happen to be a user of their products and services, some of which I like and some that I don’t.
• Personal Web sites like this are exempt from the performance requirements of corporate Web sites My personal Web site is for expressing, learning and R&D. It also happens to be hosted on Amazon EC2 and S3.

1. Silicon Alley Insider and ValleyWag have amusing spins on it.
2. E.g. Some very talented and accomplished technology operations leaders including Bob Pick, Jamie Gerdes (now at Google), Mark Cox, Chris Jennewein, Patrick Carter, Rocky Vienna and Sharon Mandell.
3. There may be extreme instances, especially when criminal activity or malicious wrongdoing was the cause where it would be appropriate to blame someone.
4. It is ok to name service providers  or mention external events for explaining what happened, but don’t do it in a “it was their fault, not ours” tone. The technology leader should factually describe what happened and take responsibility.

Social Graph API

Google recently announced the Social Graph API.¹ From Google’s Code site:

With so many websites to join, users must decide where to invest significant time in adding their same connections over and over. For developers, this means it is difficult to build successful web applications that hinge upon a critical mass of users for content and interaction. With the Social Graph API, developers can now utilize public connections their users have already created in other web services. It makes information about public connections between people easily available and useful.

We [Google] currently index the public Web for XHTML Friends Network (XFN), Friend of a Friend (FOAF) markup and other publicly declared connections. By supporting open Web standards for describing connections between people, web sites can add to the social infrastructure of the web.

The Google Code site also has a video introduction to the open social graph:

The Google Code site has some interesting example applications. To see the power of the open social graph, follow these links:

• Connections between my URLs on my sites and my pages on social networking sites.
• Connections with some of my contacts found via social networks and sites that are friendly to the open social graph.

All I did was enter my home page http://www.rajiv.com/ into these applications and got the results linked to above.

XHTML Friends Network, a component of open social networks

XFN (XHTML Friends Network) is a simple way to represent human relationships using hyperlinks. In recent years, blogs and blogrolls have become the fastest growing area of the Web. XFN enables web authors to indicate their relationship(s) to the people in their blogrolls simply by adding a ‘rel‘ attribute to their <a href> tags, e.g.:

<a href="http://www.rajiv.com/" rel=”friend met”>Home Page: Rajiv Pant</a>

The above link means that the page at http://www.rajiv.com/ belongs to a friend of the person who who owns the page this link is placed on. The met tag specifies that the two friends have met in real life. The link above would not be placed on a page owned by Rajiv Pant. It would be placed by a friend on their page, for example, on http://www.paradox1x.org/

Here is another example:

<a href="http://photos.rajiv.com/" rel=”me”>Photo Albums: Rajiv Pant</a>

This link states that the page at the URL http://photos.rajiv.com/ belongs to the same person who owns the page this link is placed on. For example, the above link would be placed on http://www.rajiv.com/ telling the Web that the URLs http://photos.rajiv.com/ and http://www.rajiv.com/belong to the same person.

To find out how to write and use XFN, or to write a program to generate or spider it, visit the XFN Web site.

Blogroll Links Plugin for WordPress

For people who maintain their Web site or blog using the WordPress blog content management system, I created an open source plugin called blogroll-links that uses WordPress’ built-in Blogroll feature² and presents links to friends’ home pages and own pages on social networking sites using XFN in the links.

Features of this plugin

• It can show the links by category in blog posts and WordPress Pages.
• It uses WordPress’ standard built-in Blogroll links database. There is no hassle of another list of links to maintain.
• It can be used to show only the links assigned to a particular category, by stating the category slug as defined in that category’s setting in Wordpress.
• It honors the Show/Hidden setting as defined for each link in WordPress.
• It displays the link in the same window or new window, as specified for each link in WordPress.

See this plugin in action

• http://www.rajiv.com/friends/
  • The two lists, first one of links to my own pages on various social networking sites and the second one of links to some of my friends’ pages are generated by this plugin. Yes, those social networks’ logo pictures are also taken by the plugin from the WordPress standard Blogroll links. Code:
  • <h3>My Pages on Social Networking Sites</h3>
<!--blogroll-links category-slug="rajiv-web" sort-by="link_name" sort-order="desc"--><!--/blogroll-links-->
<h3>Web Sites of Some People I Know</h3>
<!--blogroll-links category-slug="people" sort-by="link_name" sort-order="desc"--><!--/blogroll-links-->
• http://www.rajiv.com/charity/
  • This list of charitable organizations with brief descriptions is generated by the plugin. Code:
  • <!--blogroll-links category-slug="charity"--><!--/blogroll-links-->
• http://www.rajiv.com/blog/2004/08/02/search-engines/
  • This list of search engines is maintained as Blogroll links in WordPress. Code:
  • <!--blogroll-links category-slug="search-engines"--><!--/blogroll-links-->
• http://www.rajiv.com/
  • The featured links shown under the “What’s featured here?” section shows the links I’ve categorized as featured in WordPress’ Blogroll links. Code:
  • <a title="featured" name="featured"></a>
<h2>What's featured here?</h2>
<!--blogroll-links category-slug="featured" sort-by="link_name" sort-order="desc"--><!--/blogroll-links-->

Download & install plugin

• You can download and install blogroll-links from the Wordpress Plugins Directory.

1. WikiPedia article explaining what an API, or application programming interface is.
2. It does not make you maintain yet another list of links

The story is gripping and emotional: It makes use of back references and coincidences that fit in well for such a story touching Eastern cultures and societies. The descriptions of Afghanistan make you feel like you can relate to the place that is foreign to many of us. The depiction of the immigrant community in the San Francisco Bay Area feels like a genuine experience. Even though the author relates the storyline to Afghan history giving the tale a realistic feel, he does not dwell much into narrating the actual historical events like a part-history book. Instead, the book focuses on the characters and the plot, making it a thrilling experience to read throughout. The story isn’t a light read: It describes some of life’s gruesome realities. Overall, while he does employ cultural stereotypes, the author has captured the essence of different cultures and represents them well.

In most parts, the story feels real, as if it was someone’s amazing autobiography. Some coincidences do, however feel too eerie to be true. I recommend it with 4/5 stars.

Below is an introduction to the book in a video interview with the author.

Benefits of hosting a Web site on EC2 & S3

• The hosting management is self-service. Anytime you want, you can provision additional servers yourself and immediately. Unlike with most traditional hosting companies, there is not need to contact their staff and have to wait for them to set up your server. On EC2, once you have signed up for an account and set up one server, you can provision (or decommission) additional servers within minutes. Even the initial setup is self-service.
• EC2 enables you to increase or decrease capacity within minutes. You can commission one or hundreds of server instances simultaneously. Because this is all controlled with web service APIs, your application can automatically scale itself up and down depending on its needs. Billing is metered by an hour as the unit. This flexibility of EC2 can benefits many use cases:
  • If your web sites get seasonal traffic (e.g. a fashion site during shows) or can temporarily get much higher traffic for a period of time (e.g. a news site), EC2’s business model of pay for what you use by the hour, is cost-effective and convenient.
  • If yours is the R&D or Skunkworks group at a large or medium size organization or a startup company with limited financial resources, renting servers from EC2 can have many benefits. You don’t have to make a capital investment to get a server farm up and running, nor make long-term financial commitments to rent infrastructure. You can even turn off servers when not in use, greatly saving costs.
    • You don’t pay a cent for servers not running, except for disk storage costs for your files on S3, which is so inexpensive that Jeremy Zawodny calculates is even cheaper than buying reliable storage for personal use at home.
    • My favorite photo hosting web site, Smugmug’s CEO estimates how much money Smugmug saves about by using S3. The numbers are amazing.
• It allows me to use the modern Ubuntu¹ GNU/Linux operating system, Server Edition. Among Ubuntu’s many benefits are its user friendliness and ease of use. Software installations and upgrades are a breeze. That means less time is required to maintain the system while retaining the flexibility and power being a systems administrator gives.
• EC2 has lower total cost ownership for me than most hosting providers’ virtual hosting or dedicated server plans. Shared (non virtual server) hosting is still cheaper, but no longer meets my sites’ requirements.²

Potential drawbacks/caution with EC2 & S3

• While S3 is persistent storage, EC2 virtual server instances’ storage does not persist across server shutdowns. So if your web site is running a database and storing files on an EC2 instance, you should implement scheduled, automated scripts that regularly back up your database and your files to S3 or other storage.
  • Consistent with what I read in some comments online, my EC2 virtual server instance did not lose its file-system state or settings when I rebooted it. So rebooting seems to be safe.³
  • This potential drawback is arguably a good thing in some ways. It compels you to implement a good backup and recovery system.
  • This also means that after installing all the software on your running Amazon Machine Image (AMI), you should save it by creating a new AMI image of it as explained in the Creating an Image section of the EC2 Getting Started Guide.
    • This is an issue since you may want to do this every time after you update your software, especially with security patches. Until Amazon implements persistent storage for EC2 instances, you could do this monthly. You can script this to be partly or fully automated. Since Amazon’s EC2 instances are quite reliable, this is not a major concern.
• An EC2 instance’s IP address and public DNS name persists only while that instance is running. This can be worked around as described under the tech specs section below.

Some articles about Amazon’s hosting infrastructure services:

• Wired.com: Amazon’s Hot New Item: Its Data Center
• Wired.com: New From Amazon: Guaranteed Server Uptime

Tech specs of my site:

• Hosting Environment & Configuration
  • Amazon EC2 default “small” size instance
  • Dynamic DNS Management:ZoneEdit.com
    • I use a Ruby script to dynamically update DNS from my EC2 host on ZoneEdit. My script is based on the one written by Scott Patten. It uses the ez-ipupdate program in a custom way for EC2.
• LAMP Stack:
  • Operating System: Ubuntu 7.10 Server Edition, GNU/Linux⁴
  • Web Server: Apache 2
  • Database: MySQL 5
  • Programming Languages: PHP, Java, Python, Ruby
  • PHP Accelerator: Alternative PHP Cache (APC)
    • Instructions for installing APC on Ubuntu
  • Content Management System: WordPress

1. www.ubuntu.com
2. I plan to split rajiv.com into separate sites, The India Comedy site will move to comedy.rajiv.com and the SPV Alumni site will move to spv.rajiv.com. The latter two are community sites and will benefit from a community CMS like Drupal.
3. However, please be aware of a known issue that on some occasions caused instance termination on reboots.
4. I created my AMI virtual machine by building on top of a public Ubuntu AMI by Eric Hammond.

The typical management career growth path does not suit some technical people. These information workers need to grow in their careers (gain greater compensation, responsibilities and influence) without having to become managers of other people. A good way to achieve that goal is to create a technical career growth track in your organization.

The following table shows management seniority positions alongside their equivalent technical seniority positions.

In this model, for example, an architect role is at the same compensation and influence level as a manager role, assuming that the particular manager and architect being compared add similar value to the company. If the organization requires more layers, say, a senior architect would be at the same level as a senior manager.

If the organization prefers consistent titles for levels, the system could name them like this: the fellow role as director & fellow, the senior architect role as senior manager & architect, etc. In the case of a fellow who is at a VP or SVP level, they should always be named VP & fellow or SVP & fellow.

Here is a definition of the fellow role from WikiPedia:¹

Large corporations in research and development-intensive industries ² appoint a small number of senior scientists and engineers as Fellows. Fellow is the most senior rank or title one can achieve on a technical career, though some fellows also hold business titles such as vice president or chief technology officer.

Such a technical career growth plan brings many benefits to your organization.

• It helps retain good technologists who want to grow in their careers, but want to do keep doing the type of work they are best at and enjoy doing: technical work.
• It avoids brilliant technical people from being “pushed” (by themselves or their supervisors trying to “reward” them) into people-management responsibilities.
• It reduces situations of having too many people-managers but not enough people-management positions over time as people get promoted.

Care should be taken to recognize that some technical people do enjoy making the transition to people-management roles and the presence such a technical track should not discourage them. Having an alternate career growth track option is about presenting employees with more than one choice.

A similar system could also be applied to other departments with individual contributors. For example, creative design.

1. Definition of Fellow at WikiPedia http://en.wikipedia.org/wiki/Fellow and Wikitionary http://en.wiktionary.org/wiki/fellow
2. IBM or Sun Microsystems in information technology, and Boston Scientific in Medical Devices for example

I do believe this was an honest mistake by a researcher trying to be helpful. NowNow is a very useful service.

—–Original Message—–
From: NowNow [mailto:ask@nownow.com]
Sent: Tue 1/22/2008 10:48 PM
To: Rajiv Pant
Subject: RE: What are some good places to learn Spanish in evenings and/or weekends in Manhattan New York City?

Your Question:
What are some good places to learn Spanish in evenings and/or weekends in Manhattan New York City?

Answer from NowNow:
Get a job at any restaurant and work in the back.

Get a job in the back of a restaurant and you will make money and learn spanish from your co-workers.

Source:
Opinion
———————————————————————————–

NowNow, let us not be racist

If they had said instead a Spanish or Mexican restaurant, that would have been acceptable, but in the back of any restaurant? That’s presumptuous.

If you’d like to suggest a better answer to my question about learning Spanish, please feel welcome to leave a comment here.

The E Ink display presents an experience quite close to that of reading a book on paper: It is easy on the eyes and can be read indoors or outdoors in sunlight. It is lightweight, about the size of a paperback book and simple to use. It has excellent battery-life so you can enjoying read without worrying about recharging it often.

In some reviews people have criticized the Kindle as a Web browser and email client. As a satisfied user of the Kindle, I respectfully disagree with those criticisms: It is not meant to be a general purpose notebook computer or tablet PC nor a web browsing or email client. It is for reading books and documents, allowing you to focus on the content while providing you an experience equal to or better than reading on printed paper.

In fact, if Amazon had made web browsing too easy with it, it might end up being counter to the purpose of the Kindle, which is to read books: to learn or for the enjoyment of being engrossed in reading. Many of us prefer our book readers to not offer distractions like web browsing or email while reading. While I love the Web and its hypertext links, there are times I just want to focus and read a book or a document.

The Kindle enables you to be more environment-friendly by saving trees. Many books, newspapers, magazines and blogs are already available on it. You can also transfer your own documents to it for convenient reading without printouts. (You email your document to a special automated email address for conversion. Amazon gives you two options to have it on your Kindle: One for a small fee where your document is wirelessly sent back to your Kindle, the other for free where they email it back to you and you need to copy it over from a computer to your Kindle using USB. You can also download free software to convert documents on your own computer.)

You save paper, yet still can carry your document to read in a convenient, lightweight, portable and easy to read medium. As a bonus, your document is searchable and your bookmarks, clippings, highlighting and notes can be transferred to your computer.

You don’t need a computer at all to take advantage of all the main features of a Kindle, but a computer does allow you to get even more value from your Kindle: You can use it instead of printouts and you can copy audio books and music to your Kindle for listening via its speakers or a headset.

As an educational tool, the Kindle comes with another useful and time-saving feature. You can ask a question using the Kindle which is answered by an Amazon-affiliated human researcher at no additional charge. The Kindle not distract your reading with Web browsing or email and it gives you a way to save some time which you would have spent researching yourself via Web searches — and we know how that can be: Sometimes you go the Web to look up something and end up wasting time on other things. With this Amazon Kindle’s research service called NowNow, you send your question via the Kindle and a human expert does the research for you and sends you the answers they find.

The Kindle can be charged using the A00 Tip with an iGo Adapter, which is great because you can carry it on hiking trips and to places where an electrical outlet is not conveniently available and charge it using two double-A batteries using the iGo powerXtender.

Want to take a break from Web surfing that encourages the attention span of a goldfish? Try the Kindle and enjoy being focussed and engrossed in a book. You can learn about all its features and benefits, watch videos and read its reviews at the Kindle page on Amazon.com.¹

1. Note & Disclosure: the links to the Kindle pages in this article tell Amazon that I referred them. If you happen to buy it in that session, I will get a commission but they will not charge you any extra. I like the Kindle and thus wrote this favorable, and in my opinion, fair review. It expresses my opinions and shares my experience with the Kindle. The purpose of this review is not at all to profit from selling Kindles.

I’ve never been a fan of biometric security of this type. I will explain why using different scenarios:

Likely scenario: Stolen or lost laptop

If your laptop is lost or stolen, it is bound to have nice samples of all your fingerprints all over its nice smooth body. Picking up samples of your fingerprints from your laptop surface is much easier than cracking your password. A few internet searches or a visit to a detective/spy shop will provide the person in possession of your notebook computer or other lost gadget all they need to make copies of your fingerprints and create a mold that they can use to authenticate as you.

If your laptop had been secured with a password and encryption, they’d likely reformat your hard drive and your losses would be limited to your hardware. If a fingerprint scan was all that was required to gain access to your account, then your data, your privacy, not to mention your peace of mind for years to come will likely be stolen too.

Another scenario: Forced access to your computer

Let us consider another likely scenario without going into the cinema-like gruesome situation of a villain cutting off your thumb to forcibly access your computer. Say you are sleeping in a shared college dorm. Your roommate or a friend can bring your laptop near you and easily swipe your finger on it to gain access to all your files. You don’t even have to be unconscious. A person or gang stronger than you can easily overpower you without hurting you physically and swipe your finger on your computer to gain access.

You see? This type of fingerprint scanning biometric security alone replacing passwords (instead of being used in combination with them) is a lot less secure than one would think. Such advertising of biometric security might seem impressive, but it leads to a false sense of security. In this day or digital privacy and identity theft, relying on such an insecure authentication alone is not a good idea.

As an aside, here is an interesting article on how fingerprint scanners work at HowStuffWorks.com.

Such universal charging systems have many benefits. For example:

• I have different makes and models of notebook computers at work and home. Sometimes I need to bring my work laptop home or take my home laptop to the office. With a universal charging adapter that can be used with either of my notebooks, I don’t have to carry a charger between home and the office.
• When I travel, I sometimes carry my work laptop. On other trips I carry my personal notebook computer. I can just keep the one (same) charger in my travel kit regardless of which laptop I’m traveling with.
• When I change my mobile phone handset, I only need to buy one tip (~ $10) for my new phone. I don’t need to buy a new set of chargers for my home, office, car and travel. The same applies to a new laptop computer.
• I love the iGo powerXtender battery operated charger which allows me to charge my mobile phone or iPod Nano using two standard AA batteries when doing outdoor activities like hiking or exploring a city walking.
• At places like Airports where there are not enough power outlets for everyone who needs to use one, I can charge up to three devices — my laptop, my mobile phone and another small mobile device (e.g. iPod, Amazon Kindle) while taking up only one power outlet on the wall. That’s a nice, friendly thing for my fellow passengers.
• If I happen to be carrying a compatible tip and a colleague/friend/relative of mine needs to charge their computer or phone, but doesn’t have their charger handy, I am able to help out.

iGo manufactures a number of different chargers. While they are great, they have one shortcoming: At present, notebook tips between different iGo chargers are not interchangeable. (Their sales agent informed me of this in our pre-sales conversations.) For people who only need to have one iGo charger (e.g. for travel only), this is not a problem unless they change their adapter. For e.g., to upgrade from the iGo everywhere85 charger to the higher wattage iGo everywhere130 charger to support their new Macbook Pro (which needs more power than most notebooks). In fact, the iGo Frequently Asked Questions page explicitly states:

No, parts including notebook tips and adapter specific cables can’t be interchanged between adapters. Each adapter falls within a certain electrical range. The parts are designed to regulate the amount of volts and amps that flow in and out of the product. Altering or switching parts can cause serious damage to your equipment.

It would benefit the consumers even more if the notebook tips (and cables) were interchangeable between different iGo adapters. For example, I’d buy 3 or 4 or more iGo adapters:

• One for travel that I’d take with me on trips and always keep in my travel bag. This would be a wall+car+airplane unit.
• One for home. This would be a wall-only adapter.
• One for the office. This would be a wall-only adapter
• I’d keep a car/auto-only adapter in my car all the time.

This way, when I am at home or in my office, I don’t need to carry or take out my travel adapter. I would only keep & carry the tip with each device (which is much lighter and easier than always carrying the device + tip + adapter).

Also, in the future, I may need to buy new adapters. Say, for example, if iGo came up with a very lightweight one for travel.

Given this situation, which I think is hardly unique to me, it would be useful if iGo notebook tips were interchangeable among different iGo adapters, present and future. It wouldn’t make sense if I had to buy new tips for each device when I get a new adapter.

Having said that, iGo adapters are still excellent.