Prof. William P. Wagner, Ph.D.
Prof. Wagner has been teaching, consulting, and conducting research in Information Systems since 1988. His research spans the areas of Artificial Intelligence, ERP systems and E-Commerce and has appeared in internationally known journals such as “Expert Systems”, “Journal of Computer Information Systems”, “Internet Research”, “Information & Managemen”t, and “Knowledge-Based Systems”. He recently co-authored the first text book on XML entitled “Introduction to Applied XML Technologies” for Business (Prentice Hall, 2002), and was invited to write definitions for “Enterprise Computing” and another in the field of AI for the “Encyclopedia of Information Systems”. Currently he is co-authoring a new CRM text book entitled, “The Essentials of Customer Relationship Management” (Prentice Hall 2004). He has presented numerous seminars and research papers at regional and international conferences such as Decision Science Institute, INFORMS, AIS, and the NATO Advanced Studies Institute. At Villanova University
he has developed MIS curricula for E-Commerce, distance learning, CRM, data mining and ERP and is co-coordinator of Villanova’s SAP University Alliance.
Vik is a systems integrator specializing in SAP applications and
technologies. He is a graduate from the College of Commerce and Finance
at Villanova University with degrees in Management Information Sciences
and Finance. He has worked at SAP America and is currently affiliated
with an SAP partner organization. He works closely with many research institutes.
His research interests are enterprise computing, data interchanges and
artificial intelligence. His current research is focused on
customer relationship management and strategic enterprise management.
He has an extensive computing background and has provided consulting services
to many organizations. He has worked as a technical editor for Prentice-Hall
Publications on numerous business computing and information technology books.
As a teenager, his articles were published in various newspapers and magazines
including Young Expressions
and Opinion Express
on a variety of themes.
(Note: Rajiv has moved on to a job in Atlanta, GA and is now an advisor to Effectuation.)
Rajiv provides organizations with technology leadership and management of product development.
He is currently Chief Technology Officer at COXnet. COXnet is part of the
Cox Newspapers Division of Cox,
one of the nation's leading media/communications companies
and providers of automotive services.
He has served as Vice President, Technology Development/Engineering at
Knight Ridder Digital, the online division of Knight Ridder, the
second-largest newspaper publisher in the United States. He worked at
Knight Ridder for nearly a decade, and during that time was twice recipient
of the prestigious Knight Ridder
for Technology Innovation.